Overview

At Rabbit and Hutch, we strive to provide high-quality products and excellent customer service. However, at this stage, we do not accept returns or offer refunds. Please review the details of our policy below.

Cancellation Rights

  • If you are contracting as a consumer, you have 24 hours from the time of order to cancel your Product order for any reason and receive a full refund. To cancel, please email info@rabbitandhutch.co.uk within 24 hours with your order number clearly outlined. A refund will then be processed. After this 24-hour period, all sales are final.
  • You will not have any right to cancel a Contract for the supply of any made-to-measure or personalised products, perishable goods, or software (including downloads), DVDs, or CDs which have had their security seal opened or unsealed.
  • In the case of Services, your cancellation rights vary depending on the service that we are providing you with. A cancellation fee may be applicable. Please refer to the particular terms and conditions that relate to the Service that you are receiving in accordance with paragraph 2.3.

No Returns or Refunds

Policy Details:

  1. No Returns: Once a purchase is made, we do not accept any returns. We encourage our customers to thoroughly review product descriptions and specifications before making a purchase.

  2. No Refunds: We do not offer refunds for any products or services purchased from Rabbit and Hutch. All sales are final.

Exceptions:

  • If you place an order with a postal address outside of the UK, your  order will be cancelled and you will be refunded.
  • While we maintain a strict no returns and no refunds policy, we understand that exceptional circumstances may arise. In such cases, please contact our customer service team, and we will do our best to review your concerns in line with our policy.

Please Review the Following Agreement Before Making Your Purchase:

  • All sales are final. We do not accept returns or refunds.
  • Once your order has been placed, you will have 24 hours to cancel the order (this excludes digital products). To cancel your order during this 24-hour period, please email: info@rabbitandhutch.co.uk
  • 24 hours after placing your order, the purchase is considered final.
  • All digital products/ downloads are considered final at the point of sale.
  • We are not responsible for any address errors or order delays after your package is shipped.
  • You can access our company Terms and Conditions here

Contact Us

If you have any questions or concerns about our refunds and returns policy, please feel free to contact us at:

  • Email: info@rabbitandhutch.co.uk

We appreciate your understanding and thank you for your continued support of Rabbit and Hutch.