Fast, Reliable Delivery
We ensure your order is shipped quickly and reliably, so your rabbits get the comfort they deserve without delay!
All the Details You Need
Find everything you need to know about our shipping costs, delivery times, and tracking options—making your experience seamless from start to finish!
Free Tracked Shipping
Enjoy free tracked shipping on all UK orders, giving you peace of mind while your rabbit's essentials are on their way!
Smooth Shipping, Happy Rabbits
Free Tracked Shipping for UK orders
- UK Tracked Shipping
- Tracked service includes proof of delivery and photo on delivery.
- We are not responsible for additional custom fees, duties, and taxes that may incur upon delivery if applicable.
- Free shipping is not offered outside of the UK. We do not offer international shipping.
Sorry, No International Shipping
- At present, we do not offer international shipping (This includes Republic of Ireland and EU countries).
Please Review the Following Agreement Before Making Your Purchase:
- All sales are final. We do not accept returns or refunds.
- Once your order has been placed, you will have 24 hours to cancel the order. To cancel your order during this 24-hour period, please email: info@rabbitandhutch.co.uk
- 24 hours after placing your order, the purchase is considered final.
- We are not responsible for any address errors or order delays after your package is shipped.
- You can access our company Terms and Conditions here
Shipping Large Furniture Orders:
- Lead times are estimated 3-4 weeks. Lead time does not include delivery transit time to your final location.
- Delivery does not include package removal or assembly (if applicable).
- If your package does not arrive on the estimated delivery date, we kindly ask that you wait 2-3 business days for it to arrive before contacting us at info@rabbitandhutch.co.uk
- Orders placed on weekends or holidays will begin processing within 3 business days from the following business day.
- We do not offer Saturday delivery or accept PO Boxes.
- Please not large furniture orders are unable to be held for delivery at a later date.
- Please check with us for an estimated delivery time frame.
Shipping Non-Furniture Merchandise Orders:
- We ship all non-furniture orders within 10 days of the order being placed.
- If your package does not arrive on the estimated delivery date, we kindly ask that you wait 2-3 business days for it to arrive before contacting us at info@rabbitandhutch.co.uk
- We offer UK Tracked Shipping for orders within the UK.
- Orders placed on weekends or holidays will begin processing within 3 business days from the following business day.
- We do not offer Saturday delivery or accept PO Boxes
Damages and Issues
- Once your furniture or non-furniture merchandise arrives, please inspect your order upon reception and contact us immediately if the items is defective, or damages, or if you receive the wrong item so that we can evaluate the issue.
- Email us your order number along with photographs and an outline of your concern within 3 business days at info@rabbitandhutch.co.uk
Returns or Refunds
- Once a purchase is made final, we do not accept any returns. We encourage our customers to thoroughly review product descriptions and specifications before making a purchase.
- We do not offer refunds for any products or services purchased from Rabbit and Hutch. All sales are final.
- While we maintain a strict no returns and no refunds policy, we understand that exceptional circumstances may arise. In such cases, please contact our customer service team, and we will do our best to address your concerns.
- If you place an order with a postal address outside of the UK, you will be refunded.
- You can read our Return and Refund Policy here
Please Note: Variations in Handcrafted Products
Our products are handcrafted with care, and we use real wood, which means there may be natural discrepancies in wood grain patterns. As a result, the product you receive may slightly differ from the photographs shown on our website. These unique variations are a testament to the authenticity and quality of our handmade items and do not classify as damage or defects.
Order and Shipping Notifications
-
- When you place an order with us, you will receive an automatic “Order Received” email notification to confirm that we have received your order.
- Following your “Order Received” email, you will receive a “Payment Received and Processed” email to inform you that your payment has been successfully processed and your order is being prepared.
- Once your order is dispatched, you will receive a “Sent” notification email, which will include tracking information for your reference. Please note that it is the customer’s responsibility to track the parcel once it is in the hands of our shipping provider.
- Please note that we do not provide delivered notifications or tracking updates once the parcel is in transit.
Subscribers and Growing...
0
HEY YOU,
DON’T MISS OUT
JOIN THE CLUB AND STAY IN THE KNOW!
Subscribe to our website and stay up-to-date with special offers, blog notifications, and new product launches.
Will be used in accordance with our Privacy Policy
Subscribers and Growing...
0
HEY YOU,
DON’T MISS OUT
JOIN THE CLUB AND STAY IN THE KNOW!
Subscribe to our website and stay up-to-date with special offers, blog notifications, and new product launches.
Will be used in accordance with our Privacy Policy
