Rabbit and Hutch Online Store Terms and Conditions
Welcome to Rabbit and Hutch. This page (along with the documents referred to on it) outlines the terms and conditions on which we supply any of the products and/or services listed on our online store to you. Please read these terms and conditions carefully before ordering any Products or Services from our store. By ordering from us, you agree to be bound by these terms and conditions.
1. Information About Us
We are Rabbit and Hutch, operating our online store at www.rabbitandhutch.co.uk
2. How the Contract is Formed Between You and Us
2.1 After placing an order, you will receive an online notification from us acknowledging receipt of your order. This does not mean your order has been accepted. Your order constitutes an offer to us to buy a Product or Service. All orders are subject to acceptance by us. The contract between us (Contract) will only be formed when you receive the Products and/or Services (as applicable).
2.2 In the case of Products, the Contract will relate only to those Products which you receive. A contract for any other Products which may have been part of your order will be formed when you receive those other Products.
2.3 In the case of Services, these will be governed by the relevant terms and conditions applicable to the particular service, which will be available on the site to which your service relates – please check these terms and conditions before proceeding with your order.
3. Your Status
3.1 By placing an order through our site, you warrant that:
- You are legally capable of entering into binding contracts.
- You are at least 16 years old.
- You are not resident in a country where making a payment to our site, in line with these terms and conditions, would breach any laws in that country.
4. Delivery of Products
Your order will be fulfilled/made ready for receipt (as applicable) within a reasonable time of the date indicated at the time of ordering, unless there are exceptional circumstances.
5. Warranty
We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. All other warranties, conditions or terms relating to fitness for purpose, merchantability, satisfactory quality or condition, whether implied by statute or common law, are excluded to the extent permitted by law.
6. Cancellation Rights
6.1 If you are contracting as a consumer, you have 24 hours from the time of order to cancel your Product order for any reason and receive a full refund. To cancel, please email info@rabbitandhutch.co.uk within 24 hours with your order number clearly outlined. A refund will then be processed. After this 24-hour period, all sales are final. You can review our Refund and Return Policy here. If you receive a Product that is damaged on delivery, please inform us in writing as soon as possible.
6.2 You will not have any right to cancel a Contract for the supply of any made-to-measure or personalised products, perishable goods, or software (including downloads), DVDs, or CDs which have had their security seal opened or unsealed.
6.3 In the case of Services, your cancellation rights vary depending on the service that we are providing you with. A cancellation fee may be applicable. Please refer to the particular terms and conditions that relate to the Service that you are receiving in accordance with paragraph 2.3.
6.4 To cancel a Contract, you must inform us in writing within 24 hours before the Products are shipped. After 24 hours, Products are processed and you no longer have the right to cancel the order.
7. Transfer of Rights and Obligations
7.1 We may transfer our rights and obligations under these terms and conditions to another organisation, but that will not affect your rights or our obligations under your Contract with us.
7.2 You may only transfer your rights and obligations under your Contract with us if we agree to this in writing.
8. Price
8.1 The price of the Products, Services, and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
8.2 Product and Service prices include VAT, where applicable. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products or Services in full before the change in VAT takes effect.
8.3 Product and Service prices and delivery charges are liable to change at any time, but changes will not affect orders for Products and/or Services which you then take steps to fulfill/receive within a reasonable time of such order.
9. Refunds and Returns
9.1 No Returns: Once a purchase is made, we do not accept any returns. We encourage our customers to thoroughly review product descriptions and specifications before making a purchase.
9.2 No Refunds: We do not offer refunds for any products or services purchased from Rabbit and Hutch. All customers are entitled to a 24 hour cancellation period (excluding digital downloads). After this 24-hour period, all sales are made final and cancellations are not accepted.
9.3 We do not offer refunds for digital downloads. All sales are made final at the point of sale.
9.3 Exceptions: If you place an order with a postal address outside of the UK, you will be refunded. While we maintain a strict no returns and no refunds policy, we understand that exceptional circumstances may arise. In such cases, please contact our customer service team, and we will review your concerns in line with our policy.
9.4 You can review our Return and Refund Policy here.
10. How We Use Your Information
Please read our Privacy Policy for details on how we will use your information. By agreeing to these terms and conditions, you agree to the terms of our Privacy Policy.
11. Our Liability to a Business
11.1 This paragraph applies when you are making payments in the course of a business. It does not apply where you are a consumer.
11.2 Subject to paragraph 11.4, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and/or Services and, subject to paragraph 11.2, any losses that you suffer as a result of our failure to comply (whether arising in contract, delict (including negligence), breach of statutory duty, or otherwise).
11.3 Subject to paragraph 11.4, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses were in our contemplation at the date that the contract constituted by these terms and conditions was formed between us or being a foreseeable consequence of our breach:
- loss of income or revenue;
- loss of business;
- loss of profits;
- loss of anticipated savings;
- loss of data; or
- waste of management or office time.
11.4 We do not exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- defective products under the Consumer Protection Act 1987; or
- any other matter for which liability cannot be excluded or limited by law.
This paragraph does not apply if you are contracting as a consumer. If you are contracting as a consumer, please see paragraph 12.
12. Our Liability to a Consumer
12.1 If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms and conditions or our negligence. Loss or damage is foreseeable if it was an obvious consequence of our breach or it was otherwise contemplated by you and us at the time we entered into the relevant Contract.
12.2 We only supply the Product and Services for domestic and private use. You agree not to use the product for any commercial, business, or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3 We do not exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose, and samples);
- defective products under the Consumer Protection Act 1987; and
- any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
This paragraph does not apply if you are contracting in the course of business. If you are contracting in the course of business, please see paragraph 13.
13. Our Right to Vary These Terms and Conditions
13.1 We have the right to revise and amend these terms and conditions from time to time.
13.2 You will be subject to the policies and terms and conditions in force at the time that you order Products and/or Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
14. Our Contract With You If You Are a Business
14.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement
